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Employment Opportunities

The following are open positions with Demco. To express your interest in a position, simply download an employment application and return it to our Human Resources department. Demco offers a variety of family friendly benefits to our coworkers.

Current open position includes:

 

Position:

Customer Service Representatives (2)

Location: Madison
Job Description:

Serve Demco’s customers by placing orders, preparing quotes and answering questions regarding the status of customer’s orders. Assist customers with answering questions they may have regarding our websites, products, promos, shipping, etc. Provide accurate information to customers regarding lead times, back orders and discontinued items. Help increase revenue and provide value to our customers by offering promotions and/or upsells. Has authority, within guidelines, to make changes in pricing for products or shipping to ensure customer satisfaction. Handles customer contacts via phone, mail, fax, internet, and email. Y-cords with new trainees and other coworkers throughout Demco. Works together with internal customers as part of the problem solving process.

Qualifications:

Pleasant voice with excellent telephone and communication skills required. The ability to analyze, with attention to detail and to prioritize, while handling multiple tasks in a timely and professional manner, is necessary. Must possess quick and accurate keyboarding skills. A minimum of one year of customer service experience is required. Previous call center experience is preferred.

Date Position
Opened:
03/03/2016


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Position:

Managing Director (Executive Director, Software Solutions Business)

Location: Madison, WI or Indianapolis, IN or, San Diego, CA
Job Description:

Serve as a member of the Demco executive team, leading the Software Solutions segment of the business. Ultimately responsible for Demco software revenue growth and profitability. This role is responsible for setting strategic direction for Demco’s library software solutions. The Managing Director will guide and set vision and direction for product development, software engineering, technical support, UI / UX and go-to-market. This leader will have P&L responsibility for the software portion of Demco’s business, including complying with company financial and reporting requirements. In addition, leadership best practices will be expected to engage, grow, and develop co-workers across the geographic locations and functional areas. Will embed a culture of innovation and assure development of products/services that continue to meet the short and long term needs of our customers. Will guide the acquisition of new customers and retention of current customers.

Qualifications:

Qualified candidates are required to have a 4- year college relevant
degree with MBA preferred. Must have significant leadership experience with full P&L ownership with strong sales and marketing background and a track record of growth and leading multi-functional teams during periods of transition. Must also have proven post-start-up experience in a software business with demonstrated experience of launching and commercializing new products and services dealing with software/technology. Proven ability to develop financial plans, re-engineer processes, manage & develop new processes, financial plan is also required as well as proven ability to anticipate market, customer and business needs. Also must be able to travel an estimated 60%.

Date Position
Opened:
04/11/2016


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Position:

Product Manager - (Equipment/Technology Line)

Location: Madison
Job Description:

The Product Manager is responsible for driving sales growth
through the development of an innovative customer-driven portfolio of products.

Key responsibilities and capabilities for success in the role include:

  • Developing customer and market insights and empathy to indentify treads and needs
  • Selection, ideation and development of product and product portfolio to match the trends and meet the needs
  • Strategy for effectively merchandising and advertising of products through catlaog, web, sales team and social media
  • Ability to target product features, positioning and messages to resonate with target audience
  • Develop and execute price strategy taking into account costs, competitors, market, and corporate goals.
  • Collaborate with Materials Management to establish mutual beneficial vendor relationships

Also requires strong problem solving and analytical skills; the ability to work independently and exercise sound business judgment; organize workloads to meet deadlines; and foster a team environment. This position is also responsible for participating in the training and development of the Assistant Product Manager.

Qualifications:

Qualified candidates are required to have a 4- year college degree or equivalent work experience along with 3-5 years of experience in product management and merchandising, direct mail preferred. Successful candidates must have a technology background with the ability to understand tech trends, a strong ability to multi-task, be a self-motivated learner, and have high attention to detail.

Date Position
Opened:
04/08/2016


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Position:

Production Artist

Location: Madison
Job Description:

Under direction from the Graphic Design Supervisor, Production Artist supports the organization’s strategies and goals by assisting Designers and Sr. Designers in the execution of visually and aesthetically pleasing print and web graphics that effectively communicate to our customers. Knowledge of a variety of software tools, and techniques is required. Production Artist is expected to follow established processes and procedures as directed.

Qualifications:

Two-year Associate degree in graphics or other related field, or equivalent graphic arts work experience. Must be able to work in a Mac environment and have working knowledge of file structures, e-commerce, Creative Suite, CSS, MS Office Suite. The successful candidate will be detail-oriented, will effectively meet deadlines, is willing to do what it takes to meet team objectives, and is comfortable adapting to changing schedules, technology and processes.

Date Position
Opened:
04/12/2016


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Position:

Software Solution Consultant

Location: Madison or Remote
Job Description:

Drives revenue growth through delivery of software solution subject matter expertise, and matching of Demco solutions with customer needs. In partnership with Account Development Managers and Inside Sales Representatives, identifies opportunities for Demco solutions to address customer needs. Pursues penetration of software solution into current Demco accounts, and serves as the solution SME during the sales process. Also collaborates with Library Engagement marketing team to position software solution in the market, to drive inquiries and new customer acquisition. In addition, the position provides post-sales support as needed to ensure adoption and customer satisfaction. Contact with customers is estimated to be approximately 75% phone and 25% travel.

Qualifications:

Qualified candidates must possess a Bachelors degree in a relevant subject (business, marketing, sales) or equivalent experience. A minimum of 3-5 years of solution sales experience focused on software solutions is needed. Experience utilizing CRM software required. Library/Education sales experience preferred. Maturity, enthusiasm, a professional demeanor and the ability to effectively communicate are vital for this position.

Date Position
Opened:
03/30/2016


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Position:

Web Development Manager

Location: Madison
Job Description:

Leads the development of Demco’s multiple branded websites and executes improvements that positively impact the customer experience, usability and contribute to web sales goals. Successfully manages projects and communications; bridging between the Marketing and IS team as well as external partners. Researches and implements best technology practices and current digital trends in the B2B industry. Leads the exploration, evaluation and design of e-commerce strategy, and SEO. Consistently develops and clearly articulates the exciting future for Demco’s websites.

Qualifications:

Relevant Undergraduate degree or equivalent experience. 5 years of Web Development and project management experience. Must also possess demonstrated strategic thinking/problems solving skills with the ability to modify web sites for a superior customer experience.

Date Position
Opened:
02/25/2016


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Demco, Inc.

Madison Office
4810 Forest Run Road
Madison, WI 53704

Mail resumes to:
Demco, Inc.
Human Resources
P.O. Box 7488
Madison, WI 53707-7488

Deforest Warehouse
500 E. North Street
Deforest, WI 53532

Email resumes to:
hr@demco.com

Fax resumes to:
(608) 241-8549

 

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