At demco.com, protecting your information is a priority.
To make sure your information is safely guarded, we use Secure Sockets
Layer (SSL). When giving your credit card number, SSL encrypts all personal
information including your card number, name and address. With this encryption,
only Demco is allowed to decode your information. Also, we do not retain
your credit card data in the Web application system. This data is requested
each time you place an order via the Website.
How can you be sure any connection is secure? Simply
look at the lower left-hand corner of your browser window after accessing
a server. If you see an unbroken key or a closed lock (depending upon
your browser), the SSL is active and your information secure. You can
also double-check by looking at the URL line of your browser. When accessing
secure server, the first characters of the site address will change from
'http' to 'https.'
Some older versions of browser software or corporate
Internet connections may not support a secure connection. If you have
ordered online from other sites, you have this software, and should not
experience any problems ordering with Demco. If your browser software
does not support the SSL technology, you will be unable to complete the
final steps in the shopping process. If this is the case for you, an alternative
is to print the shopping basket. Then mail, fax or call us with your order.
If you are using Microsoft Internet Explorer 3.0
or higher, Netscape 2.0 or higher, or America Online 3.0 or higher, all
information that you submit during the ordering process will be automatically
demco.com is committed to protecting your privacy.
Privacy refers to information we obtain about you and the use we make
of it in the course of our business.
We use the information we collect about you to process
orders and to provide a more personalized shopping experience. Please
What information does demco.com collect and how do you use it?
Information collected by demco.com is used internally
and to provide you with information about other products you might be
Within Demco, authorized employees use the information
for three main purposes. First, we collect information to learn how to
improve our site by seeing which areas, features and products are most
popular. Second, we collect information in order to personalize the site
for our customers. For example, in the future, we may recommend products
or features you might like based on what you have ordered in the past.
Third, we collect information necessary to do business with you.
One of our basic principles is that we ask for only
the information we need to provide the service you've requested. Currently,
web site customers provide information in order to take advantage of the
- Orders. Name, address, phone or e-mail,
and credit card or billing information are necessary for purchase and
- Customer profiles. In addition to the
information required to make purchases, we ask for preferences regarding
shipping, invoicing requirements, and email notification. We will not
share your name or email address with other businesses.
- Catalog requests. Naturally, we need
a name and an address in order to send a catalog. We also request a
phone number or e-mail address in case the address is incorrect.
We may also use the information we collect to occasionally
notify you about important functionality changes to the Web site, new
services, and special offers we think you'll find valuable. If you would
rather not receive this information we provide an unsubscribe
link at the bottom of our messages where you can specify this.
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How does demco.com protect customer information?
At demco.com, our secure server encrypts all payment
information that you transmit to us while using our site. We use the latest
128 bit encryption technology to keep your personal information safe.
This includes your user name, password and credit card number and expiration
date. The encryption process takes all of the personal information and
converts it into code that is securely transmitted over the Internet.
Your credit card and billing information cannot be read as it travels
to our ordering system. To ensure that your information is even more secure,
once we receive your credit card information, we store it on a server
that isn't accessible from the Internet. Only authorized Demco employees
and our partnering financial institutions have access to your order information.
Credit card transactions are handled by a
third-party financial institution, which receives the credit card number
and other personal identifying information only to verify the credit card
numbers and process transactions. If you feel more comfortable doing so,
you are welcome to call in your credit card information and complete your
purchase by phone.
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Will demco.com disclose my information to outside parties?
demco.com may provide aggregate statistics about
our customers, sales, traffic patterns, and related site information to
reputable third-party vendors, but these statistics will include no personally
identifying information. demco.com may release account information when
we believe, in good faith, that such release is reasonably necessary to
(i) comply with law, (ii) enforce or apply the terms of any of our user
agreements, or (iii) protect the rights, property, or safety of Demco,
our users, or others.
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Can I update or change the information collected?
If you are a registered member of demco.com, you
can change your account information at any time. Go to the My Account
tab on the top navigation bar. This will take you to the My Account
page. Choose Edit My Profile. Here you can change or update your
email address and password, billing address, payment options, and shipping
options. Click on Edit My Preferences to change ordering preferences,
shipping and invoicing preferences, and email notification preferences.
Click the Update button to save changes.
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By using our Web site, you consent to the collection
and use of this information by Demco. If we decide to change our privacy
policy, we will post those changes on this page so that you are always
aware of what information we collect, how we use it, and under what circumstances
we disclose it.
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